Amazon Bests Netflix in Online Retail Satisfaction Survey
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After six years of leading the e-commerce industry in customer satisfaction, Netflix has dropped and Amazon has narrowly taken the lead, according to a new report from ForeSee Results. Amazon, also the e-tailer with the largest sales volume, got a score of 86, edging out Netflix’s score of 85 in the annual survey.
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- Companies:
- Amazon.com
- ForeSee Results
- Netflix
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