2011 Cyber Monday: Though Sales are Booming, Customers are Less Satisfied

ANN ARBOR, Mich., Nov. 30, 2011 /PRNewswire/ -- Customer experience analytics firm ForeSee today released its annual analysis of Cyber Monday customer satisfaction suggesting that some online shoppers may not be as satisfied with the holiday shopping season as retailers likely are. ( Photo: http://photos.prnewswire.com/prnh/20110819/DE54780LOGO ) Sponsored by: Comscore reports that compared to last year, online commerce was up 26% on Black Friday and 22% on Cyber Monday, and the National Retail Federation is reporting that sales over the four-day holiday weekend increased 16% over last year. But while sales are up, website browser satisfaction is down. A browser