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Online sellers who rely on the USPS to get their orders into the hands of customers may be concerned about a new report from the US Postal Service Office of Inspector General over delivery delays. Yet at the same time, there are reports the Postal Service is focusing its efforts on Same Day delivery. The…

Ms. Wesson and Aimee Cho, her business partner, have, after all, poured their style convictions into 1.61, a year-old gender-free label built largely on loosefitting trousers, swagger coats and easy shirts — items that they wear themselves and offer in varying sizes to both women and men. They are among the latest in a raft…

Some Bloomingdale’s Loyallists, aka the department store's loyalty program shoppers, got a major surprise in their inbox when a computer glitch gave them thousands of dollars of store credit. BuzzFeed reports that emails to shoppers seemed to have accidentally added dollar signs to their Loyallist points. For example, 5,000 points usually gets you a $25…

eBay published an interview (and video) with the head of its customer service, Steve Boehm, in which he says he's excited about many of the upcoming changes eBay will soon roll out globally. Boehm's actual title is senior vice president of global customer experience, and he came to eBay in 2011 after a career in…

A settlement between Target Corp. and Visa Inc. moves the retailer a step closer to resolving most of the financial claims against it from the 2013 data breach. However, an attorney representing banks and other card issuers and a trade group representing credit unions pressed Target for more. Under the settlement announced Tuesday, Target will…

As online giant Amazon.com charges into the $300 billion U.S. apparel market, Macy’s is running for the dressing room. Even Macy’s acknowledges there’s little it can do to keep customers from shopping online for basic clothing — T-shirts, men’s jeans and tighty whities. Yet the department store chain is clinging to the idea that many…

On a recent afternoon about three dozen members of the upper management team from Lowe's, the big-box home improvement chain, flew from their company headquarters in the suburbs of Charlotte, N.C. to Los Angeles. They climbed aboard a pleasantly air-conditioned charter bus. They weren’t in L.A. for the typical tour-bus stops; no movie-star mansions or…

Troubled clothing retailer American Apparel said on Monday that its business and cash position have deteriorated so badly that it's not even sure it will be able to stay in business, in its strongest warning yet to investors about its prospects. American Apparel reported that sales for its second quarter fell 17.2 percent to $134.4…

Abercrombie & Fitch is restructuring the management of its Abercrombie brand, as it seeks to turn around the ailing chain. The company plans to announce on Tuesday that it's creating six new positions, part of a strategy to organize executives by brand, rather than product. All but one of the new positions will be filled…

Just over four months since the Apple Watch began its Apple Retail Store debut for try-ons, Apple has started to tweak the process this week, according to Apple Retail employees. Until this week, a customer who walked into an Apple Store seeking to try on Apple Watch was required to make an appointment and provide…