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No More Big-Box Home Depot Stores in China
September 14, 2012

Looks like China's economic slowdown has claimed another victim. Atlanta-based Home Depot said it will close its remaining seven big-box stores in the People's Republic. Home Depot Chairman and CEO Frank Blake put on a brave face for what could be seen as a failure of the world's largest home improvement retailer's efforts in the largest market in the world: "We've learned a great deal over the last six years in China, and our new approach leverages that experience and reflects our continuing interest in providing value to Chinese customers, as well as our shareholders."

Multichannel Digital Retail Strategies from Abroad
September 14, 2012

Marks & Spencer's Director of Multichannel Development David Walmsley took the stage at Shop.org to talk about the company's multichannel retail strategies. Marks & Spencer is a food, home and fashion retailer headquartered in London that currently ships goods to eighty-three countries globally. Their biggest challenge is to create an all-encompassing global identity that responds to local needs and demographics. This required close coordination between stores and ecommerce teams to build out their multichannel strategy in a manner that creates a virtuous circle between all customer touch points.

Burberry Unveils Largest Store
September 14, 2012

London-based Burberry officially unveiled its largest store as the first and only showcase of its entire merchandise line, according to www.wwd.com. Housed in a space formerly used as a cinema and theater, the new London store blends a bricks-and-mortar...

Google fights to one-up Amazon as top online mall
September 14, 2012

Whether you are looking to buy a power tool or neon jeans online, chances are you start your search on Google or Amazon.com. But which one? Behind the scenes, the two companies are waging a war to become the pre-eminent online mall. And e-commerce sites...

DSW Awarded $7.2 Million for Credit Card Breach
September 14, 2012

DSW said Thursday that it has been awarded $7.2 million as a result of litigation with its insurance carrier stemming from its credit card data breach in 2005. The $7.2 million award represents damages plus accrued interest.

Restoration Hardware catalog a huge feat
September 14, 2012

RETAIL 5½-pound catalog seen as a nod to the past Stacy Finz View: Larger | Hide Restoration Hardware's new catalog package weighs 5 1/2 pounds. Photo: Craig Lee, Special To The Chronicle / SF Restoration Hardware's new catalog package weighs 5...

Amazon, Apple Top Mobile Retail Customer Satisfaction
September 14, 2012

For the first time, customer experience analytics company ForeSee has begun measuring mobile satisfaction when it comes to the retail experience. As you may know, ForeSee has been measuring online retail satisfaction for some time now. According to ForeSee's report, Amazon, Avon, and Apple are the top mobile sites in terms of customer satisfaction (both on smartphones and tablets).

Video: With Glass, Google Gives a Fashion Icon a New Toy
September 14, 2012

It's tough being a rich and famous fashion mogul. You've seen the best of the world. You have exclusive access to private events. You have expensive tastes — as you should. And then all of a sudden, Google hands you a fancy new toy. That has been the case for famed designer Diane Von Furstenburg, who has been playing with Google Glass, the tech company's wearable augmented reality glasses hardware.

Report: Best Buy to move loss-prevention employees to sales floor
September 14, 2012

New York -- Best Buy is moving about 2,000 loss-prevention employees in its U.S. locations to focus on selling, Bloomberg reported. Employees who greeted shoppers entering Best Buy stores and checked receipts when they left will join the ranks of the...

U.S. retail sales increase 0.9% in August
September 14, 2012

Today 8:30 AM ET (MarketWatch)Print WASHINGTON (MarketWatch) - U.S. retail sales rose a seasonally adjusted 0.9% in August as spending rose sharply on autos and gasoline, the Commerce Department reported Friday. Excluding autos, which can have an...