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Tags: Customer Experience, Customer Service, Employee Training, Online Retailing Zappos.com is more than an electronic shoe store. It is a supportive community that happens to put you in a pair of great-looking shoes. Somewhere in creating what is now...

Deerfield, Ill. -- Walgreens unveiled its newest Chicago flagship, in the historic Noel State Bank building in the city’s Bucktown/Wicker Park neighborhood. This is the chain’s second flagship in Chicago and, like its downtown State and Randolph flagship...

Dallas -- Zale Corp. reported a bigger-than-expected first-quarter loss on Tuesday, but said it is on track to turn a profit again. The jewelry retailer lost $28.3 million for the quarter that ended Oct. 31, compared to a year-ago loss of $31.9 million....

As mobile increasingly becomes a keystone in the holiday campaigns of brand marketers, the Interactive Advertising Bureau (IAB) and its Mobile Marketing Center of Excellence, in partnership with Prosper Mobile Insights, yesterday released its second annual Mobile Shoppers study. The study reveals the exclusive IAB list of the most mobile shopping savvy cities in the U.S., with Houston claiming the top spot for the second year in a row. In addition, the report looks at how and where consumers access mobile devices, and how retail apps and digital coupons strongly influence what consumers buy and where they buy.

While retailers might still be carting out decorations and Black Friday deals have yet to hit shelves, the holiday shopping season is already in full swing. Searches for "holiday gift" on Google have already spiked 156 percent since the first of November, and searches for "Black Friday" are up 546 percent. In the days leading up to the biggest shopping event of the year, we took a look at early trends in holiday shopping using Google Consumer Surveys and found that it's shaping up to be the first "nonline" holiday season. People are shopping earlier and shopping smarter, both online and in stores.

Fort Myers, Fla. -- Chico's FAS reported Tuesday that net income for the quarter ended Oct. 27 surged 57.4% to $41.7 million, compared with $26.5 million in last year's third quarter. Sales increased 18.2% to $636.7 million, and same-store sales grew...

Nashville, Tenn. -- Kirkland's Inc. lost $416,000 for the period ended Oct. 27, compared with a profit of $1.2 million a year earlier. Analysts had predicted a bigger loss. Revenue inched down to $96.7 million from $97.1 million. Same-store sales were...

Mooresville, N.C. -- Lowe’s Companies announced that that Marise Kumar has joined the company as senior VP strategy and modeling. She joins Lowe’s with more than 25 years of experience in brand management, general management and executive leadership,...

Wal-Mart, like many other retailers, will be opening its doors extra early this Thanksgiving in the hopes of cashing in on deal-hungry shoppers. The retailer announced last week that rather than waiting until Friday, a day when retailers traditionally offer massive markdowns, Wal-Mart stores will open at 8 p.m. on Thanksgiving Day. Some of their employees, however, are less than keen to head to work on the federal holiday.

New York -- Macy’s has unveiled the redesigned shoe department of its Herald Square flagship in New York City. Described as the “world’s largest shoe floor,” the 63,000-sq.-ft. space features more than 250,000 pair of women’s shoes in an upscale...