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Nook Media, the joint partnership between Barnes & Noble and Microsoft, is appealing to scrapbookers and/or Pinterest users with a holiday video, Dear Santa, that promotes the Nook Catalog and Nook Scrapbook features on its Nook HD and HD+ devices. Nook Catalog and Nook Scrapbook were introduced with the devices when they launched on September 26.

Since CEO Robert Hansen took over American Eagle last year, the company has become the analyst favorite in teen retail, with earnings per share up a stunning 37 percent from a year earlier. Meanwhile, Abercrombie & Fitch is just stabilizing and Aeropostale is struggling. The reason American Eagle is doing so well is because it's doing one thing better than anyone else in the business, according to Dorothy Lakner, an analyst at Caris & Co. It comes down to merchandise assortment.

A STELLAService evaluation of customer service performance over the busy stretch of Black Friday through Cyber Monday reveals some insights into how retailers prioritize their customer service efforts. For example, J.C. Penney ranked near the bottom of the pack last year in phone and email support. With a new chief executive in place this year, however, the company clearly placed an emphasis on improving phone support during the holidays, besting the rest of the field in time to reach a customer service agent (average time of 22 seconds).

St. Petersburg, Fla. -- HSN announced Tuesday it has appointed Karen Etzkorn to the newly created position of chief information officer of HSNi, effective Jan. 3. Etzkorn is charged with overseeing all aspects of information technology for HSNi's two...

J. Crew's CapEx investments are expected to be $135 million for 2012, including infrastructure, customer analytics and new stores to prepare for a promotional Q4 and gear-up for 2

COLUMBUS, Ohio – Big Lots Inc. is searching for a successor to chairman, president and chief executive officer Steve Fishman, who has announced plans to retire. The company's board has retained Korn/Ferry International to conduct a search, both...

News A federal judge has given preliminary approval to a controversial class-action settlement of an antitrust lawsuit over credit card swipe fees charged by Visa and MasterCard, but NRF is still exploring legal options to block the proposal. “We...

AutoZone Inc announced that it has entered into a definitive agreement to purchase the assets and select liabilities of AutoAnything, an online retailer of specialized automotive products. Terms of the transaction were not disclosed.

New York -- Multiple reports on Tuesday revealed that private equity firm Leonard Green & Partners disclosed in a regulatory filing that it has upped its stake in shoe retailer DSW Inc. to 1.3 million shares – or 3% of the company. The news sent DSW...

Dov Charney, chief executive officer of American Apparel, the clothing retailer best known for manufacturing its clothes in the United States, stands accused of conduct that seems more typical of an overseas sweatshop boss. A lawsuit filed last week in a Los Angeles court by a former store manager accuses Charney of choking him, throwing dirt at him and deriding him with an anti-gay slur.