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New York City -- Cache said Thursday it has launched a new mobile app shopping experience through its partnership with Usablenet, a mobile and multichannel platform company. Through the mobile app, customers can now receive relevant content and...

While 2013 will be a tough year for retailers due to the tepid economic recovery, a few in particular face a critical 12 months. Their experiences highlight the challenges facing store chains, from increasingly cautious consumers to fierce online competition. These unlucky retailers are going into the New Year with extra woes: slipping sales, questionable strategies and tight finances-which is why they are the ones to watch, and not in a good way.

Customers want more merchandise appeal and variety from most retailers, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. Internet-retail giant Amazon remains at the head of the class, according to the 8th annual report, which is based on more than 24,000 customer surveys collected during the prime holiday shopping season between Thanksgiving and Christmas.

After years of criticizing physical stores as relics, even e-commerce zealots are acknowledging there is something to a bricks-and-mortar location. EBay and Etsy are testing temporary stores, while Piperlime, the Gap Inc. unit that was online-only for six years, opened a SoHo store this fall. Bonobos plans to keep opening stores, and Warby Parker, the eyeglass brand, will soon open a physical location. The companies say they are catering to customers who want to see what they are buying in person, and who see shopping as a social event. 

announces the launch of , a month-long calendar of daily beauty offerings designed specifically for Saks customers to start fresh in the New Year. Every day, all month long, Saks will treat customers to an assortment of beauty renewal experiences,...

U.S. Shoppers spent less this holiday season, according to reports released today. The National Retail Federation had expected a 4.1 percent increase  holiday sales this year, for about $586.1 billion in revenues, but current estimates are coming in lower. Research from MasterCard Advisors SpendingPulse shows the sales of electronics, clothing, jewelry and home goods in the two months before Christmas increased 0.7 percent compared with last year, according to ABC News. Despite that somber report, it also states that the final week of December usually accounts for approximately 15 percent of the month's sales. 

More websites are offering different prices for different consumers based on their browsing history, location, and even the device they're using. Not surprisingly, the news is not pleasing privacy advocates. Highlighting the practice, a Wall Street...

According to Nielsen's "Global Trust in Advertising and Brand Messages" report, which surveyed more than 28,000 Internet respondents in 56 countries, 92 percent of consumers said they trust recommendations from friends and family above all other forms of advertising. From an ecommerce perspective, there are a number of benefits to using consumer-driven ratings and reviews. They provide reassurance to the customer during the decision making process, relieving them of insecurities they may otherwise have. They also help customers find products that best fit their needs and help guarantee a more satisfying shopping experience.

Tamara Lewis uses her iPhone to search for Christmas presents for her daughter while waiting in the carpool line. At night, while watching the news in bed, she looks for boots on eBay from her iPad. From the Walmart parking lot, the 50-year-old Sandy...

Retail stores will look very different in a few years. In the age of mobile technology, shoppers are changing more than ever, and retailers are rushing to catch up with their customers’ ever-evolving demands. King Retail Solutions (KRS) designs modern retail stores. The company shared anecdotes and images about what the store of the future will look like. "Stores will become more theatrical, more immersive and more of a life experience rather than simply a place to get something," said Christopher Studach, creative director at KRS. "As much as they're selling products they will be selling a good time, a lifestyle."