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Boston -- The number one reason people choose to shop either in-person or online is convenience and not price, according to the results of a new survey released by Continuum, a global design and innovation consultancy. Continuum's 2012 Service Design...

"When we started there were not a lot of female-founded [online] consumer retail companies," Gilt Groupe Co-Founder Alexandra Wilkis Wilson told the Financial Times. Gilt, of course, is huge now, and in addition to revolutionizing online shopping, FT is suggesting that the company has also provided a much-needed model for MBA students and other women headed into the business of fashion. "There now seems to be a path to follow," says Christina Wallaceof, co-founder of newly launched e-commerce site Quincey Apparel, which she founded with Harvard Business School classmate Alex Nel.

Morgan Stanley's internet and retail research teams led by Scott Devitt just published a big report on global e-commerce, which they project will be a $1 trillion market by 2016. E-commerce and retail are engaged in a zero-sum game: one company's gain in e-commerce is another's lost retail sales. As such, the team refers to e-commerce in the context of "retail sales disruption." 

Even though digital sales at Finish Line were up a healthy 25 percent in last year's third quarter, they might have been as much as $3 million higher. After going live with a new e-commerce platform on Nov. 19, the athletic footwear and apparel retailer noted poor customer experiences and lower-than-expected online conversion rates. The issues were severe enough that after only three weeks, Finish Line reverted to its legacy online technology, which had been running in parallel with the new system as a standard safety precaution.

Mobile shoppers are expecting more from retailers according to a new study by Latitude, Next-Gen Retail: Mobile & Beyond. Smartphones and tablets aren't just making shopping more convenient and real time, they're fundamentally changing how people think about shopping. Mobile shopping makes people feel more relaxed, productive and informed, as well as more open-minded and receptive to discovering new things, says the report.

A same-sex couple are featured prominently in Crate & Barrel's January Inspiration 2013 catalog. The caption alongside the photograph, which appears in a section titled "Us & Always" and depicts two men at a dining room table eating pasta and sipping wine, reads "Spend a Saturday night at home, cooking together, dining together. Music, candlelight, and a good bottle of wine, and you can have the table as long as you like."

NEW YORK, Jan. 9, 2013 /PRNewswire/ -- ANN INC., the parent Company of Ann Taylor and LOFT, today announced its membership in the Sustainable Apparel Coalition (SAC), a trade association comprised of brands, retailers, manufacturers, government and...

This is the place to get to know Gap Inc. and our brands a little better. Get in on the conversation -- we'd like to know you, too!

New York -- Procter & Gamble named Macy’s chairman, president and CEO Terry Lundgren as the newest member of its board of directors. Lundgren fills a position vacated by current P&G director Johnathan Rodgers who is not seeking re-election when P&G’s...

Social media has become a place for consumers to vent. As evidenced in a discussion on this site last month, "Who Needs Call Centers When There's Twitter?," many are learning that the fastest way to get a response to their complaints is to go public on...