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CHICAGO — Though a 2% increase in payroll tax may seem insignificant for middle- and upper-income families, it can cause a major change in shopping behavior for lower-income families, a new study has found. According to Symphony Consulting, a division...

A post-holiday e-commerce report released Friday by technology company Monetate found that on Christmas Day 2012, 16 percent of all e-commerce traffic came from smartphones and 15.6 percent came from tablets, a marked upswing from a year earlier when just 6.4 percent came from smartphones and 8 percent from tablets.

Omaha, Neb. -- Apparel and home décor chain Gordmans announced Monday it has appointed Michael Morand as EVP and chief merchandising officer. Morand has served as Gordmans' EVP planning, allocation and analysis since 2008. In his new position, he will...

When TJX Cos., parent of TJ Maxx, Marshalls and Home Goods, announced it would acquire off-price internet retailer Sierra Trading Post for $200 million, it was more than a smart buy. The purchase signified something much bigger: The company was finally taking e-commerce seriously. CEO Carol Meyrowitz declared to investors the company would use Sierra Trading Post's web savvy and infrastructure to build out its own e-commerce sites. 

Washington, D.C. -- A report released Friday by the National Retail Federation and Hackett Associates estimated that retail imports will increase 8.5% in February, after a contract deal between the East Coast and Gulf Coast dockworkers is finalized. The...

Online shopping trends can mean growth opportunities for retailers, but they're also cause for retailers to re-evaluate the role that e-commerce platforms play in all-channel customer satisfaction and revenue generation.

Guitar Center has teamed up with Eric Clapton to launch the new Eric Clapton Crossroads guitar, a collection inspired by guitars the musician has used throughout his iconic career. The limited-edition collection features two tribute replica guitars and three new signature guitars that will launch in conjunction with Clapton's upcoming U.S. tour and Crossroads Guitar Festival.

Say you're going to start a company, and the first thing you want to do is provide amazing customer service. Are you going to hire the brilliant person who alienates customers? Or are you going to hire the friendly person who can't solve a problem? You probably want both qualities

Everybody loves a turnaround story. RadioShack is betting that the now former president of daily living products and solutions for Walgreens, Joe Magnacca, will help author a turnaround story of its own for the small-box consumer electronics retailer. RadioShack stopped the presses late Thursday evening with news that Magnacca had agreed to join the company as CEO — less than one week removed from his promotion from a corporate senior vice president to executive vice president of Walgreens, in addition to his title as president of daily living products and solutions.

Seattle -- Sur La Table said Thursday it has promoted Jacob Maurer to the position of SVP – general merchandising manager for the kitchen goods chain. The promotion is effective immediately, and will put Maurer in charge of all merchandise buying and...