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Charlotte, N.C. -- Belk has named Dorlisa Flur to the newly created position of EVP omni-channel, reporting to John Belk, president and chief operating officer. Flur joins Belk after eight years at Family Dollar Stores, most recently as vice chair,...

While buyers may not be forgiving of sellers whose packages were delayed due to last weekend's blizzard, eBay says it will absolve sellers of their slow-shipping sins. eBay allows buyers to rate sellers anonymously in four key areas, called Detailed...

American Apparel, Inc., a manufacturer and retailer of branded fashion basic apparel, has reported that comparable store sales for January 2013 increased 10%, when compared to January 2012. Wholesale net sales increased 14% for the month of January 2013...

In conjunction with its 15th annual Mystery Shopping Study conducted in the fourth quarter of last year, the e-tailing group has released its Customer Experience Index results. This year's list of retailers who scored 80 out 100 points range from the large retailers to several specialty merchants, long known for retailing excellence. Williams-Sonoma, Amazon.com, Toys"R"Us and Barnes & Noble are to be congratulated on their impressive back-to-back wins.

When Kathleen Jordan stopped at a Victoria’s Secret a year ago to buy something for herself, the visit had an unintended consequence: her 13-year-old daughter got hooked on Pink, the lingerie brand’s young collegiate line. “Now she has more bras than I...

Milwaukee -- The Bon-Ton Stores announced that its “Your Rewards” loyalty program has been revamped and will be reintroduced beginning Feb. 15. The new program will allow customers to begin earning rewards as soon as he or she $200 on their “Your...

The Orton family, who owns the retail and mail-order catalog company, announced Wednesday that Chris Vickers, the chief merchandising and marketing officer, has been promoted to president and CEO. He replaces Bill Shouldice, who left the southern Vermont...

SUFFERN, N.Y.--(BUSINESS WIRE)--Ascena Retail Group, Inc. (NASDAQ: ASNA) announced that Linda Heasley has accepted the position of President and CEO of Lane Bryant effective February 18, 2013. Ms. Heasley joins ascena’s Lane Bryant division after six...

Columbus, Ohio -- The Limited has established an interim “Office of the President” to manage the day-to-day operations of the business while it searches for a new CEO. The retailer said that its chief executive, Linda Heasley, who joined in 2007, is...

Amazon, Whole Foods, Home Depot and Walmart were among the retail heavyweights scoring highest in customer engagement/loyalty by the annual Brand Keys consumer survey.