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October 23, 2015 at 9:37 am
At Urban Outfitters, the latest testing ground is the kitchen, and it could get heated. The funky-trendy specialty chain, in one of the latest manifestations of the “experience retail” movement, is partnering with acclaimed chefs to operate chic restaurants within some of its locations. Such efforts, which combine retail with lifestyle, are designed to compete…
October 23, 2015 at 9:31 am
Lumber Liquidators pleaded guilty Thursday to environmental crimes related to importing flooring manufactured in China from timber illegally logged in eastern Russia, the habitat for the world's last remaining Siberian tigers and Amur leopards. The Toano, Virginia-based company entered a plea agreement to one felony and four misdemeanors in U.S. District Court. As part of…
October 22, 2015 at 12:13 pm
Perry Ellis president and soon-to-be chief executive Oscar Feldenkreis is being sued by a top executive at the Doral-based retailer who says that Feldenkreis made racist and homophobic remarks to him. Feldenkreis allegedly told the executive, Joseph Cook, to make sure there were “no blacks in my ads” or “anyone who looked too gay,” and…
October 22, 2015 at 11:51 am
After going five days without acknowledging a glitch that was costing its sellers money, eBay finally posted an announcement on Wednesday. In it, eBay explained the problem and detailed the measures it would take. In its own words, it was "working diligently to make things right."
October 22, 2015 at 11:42 am
Several retailers have taken an early stand against Thanksgiving Day openings, with GameStop, Lowe's, TJX and Staples already saying they will keep their doors closed until Black Friday. But don't read too much into the headlines. Although the trend at first glance appears encouraging for those who complain that shoppers and employees should be able…
October 22, 2015 at 11:25 am
With its clunky headsets and project names like Oculus and Morpheus, virtual reality has so far been the realm of hard-core gamers and other early adopters of cutting-edge tech. Now, retailers are jumping for a piece of VR’s promise to immerse its users in virtual 3-D video. (The industry even has a new term for…
October 22, 2015 at 11:15 am
Google has launched Shopping Insights, a tool that lets retailers see product search trends across the U.S. By harnessing its massive trove of shopping intent data – i.e., information that shows what kinds of products consumers have researched, and from where – Google hopes retailers will be able to better plan marketing strategies and where to stock…
October 21, 2015 at 10:22 am
For the selfie generation, it might be the perfect way to pay. MasterCard is trying out a new technology that lets online shoppers authorize a transaction with a snapshot of their face instead of a password. “As the world gets increasingly digital, this will be the next wave of technology that will change the consumer experience of…
October 21, 2015 at 10:16 am
A Sears department store probably doesn't conjure notions of innovation, high-tech and dote-on-you service, but the struggling retailer has been launching a series of new services over the past couple of years, including a new one to be announced Wednesday, aimed at making it easier for consumers to not only shop online or in-store, but…
October 21, 2015 at 10:10 am
Two months after a damning New York Times story about Amazon.com's corporate culture, the retailer has published a blistering response, accusing the paper of misrepresenting the company. The Times responded with a tough, unwavering defense of its story and reporter. At the moment, Amazon is getting the last word with a rebuttal to the paper's rebuttal. The…
