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Sears Jumps Into Same-Day Service Arena
February 18, 2013

Sears joins retailers including OfficeMax, Macy's, Toys"R"Us and Best Buy with a new same-day pickup service that combines Sears-brand products with those from local Chicago merchants.

Sur La Table Promotes Jacob Maurer to SVP
February 18, 2013

Sur La Table promoted Jacob Maurer to the position of senior vice president โ€“ general merchandising manager. In this new position, Maurer is responsible for all merchandise buying and product development functions within the company. Maurer joined Sur...

Social Media is the Sweetheart of Valentineโ€™s Day Customer Service
February 18, 2013

Feb. 14 is definitely one of the most emotional days in retail, particularly for the customer service teams at flower retailers. And if you were a consumer looking for help with a flower order, it seems social media was your sweetheart this year. STELLAService analysts monitored the service performance of nine online flower shops from 9 a.m. to 4 p.m. on Valentine's Day, logging how quickly the businesses were connecting with customers via phone and Twitter. Calls were placed in three separate time blocks and abandoned if the wait time exceeded 20 minutes.

Germany Investigates Treatment of Amazon Workers
February 18, 2013

Shocking reports about Amazon.com's alleged treatment of workers is causing a scandal in Germany. The government threatened to cancel the licenses of firms contracted by Amazon to hire temp workers and provide security if the reports were accurate,...

Best Buy to Join the Price-Match Party
February 18, 2013

Best Buy has announced that it will officially throw its hat into the permanent price-matching ring, Reuters reported. Beginning on March 3, the electronics retailer will match online prices of competitors, with plans to also shorten its return policy, a company spokesperson said on Friday. Best Buy has struggled in the midst of its discount and online rivals, with many claiming that it's become a showroom for Amazon.com.

Puma creates biodegradable apparel line, encourages recycling
February 16, 2013

While we've seen biodegradable clothing slowly hitting the fashion scene, Puma is making the trend more accessible by introducing its own larger scale line of biodegradable apparel and accessories. What isn't biodegradable is recyclable via "Bring Me...

Wal-Mart's February Sales a 'Disaster'?
February 15, 2013

According to Bloomberg News, Wal-Mart is among retailers seeing a slow start in February. Jan Kniffen, J.Rogers Kniffen CEO, provides perspective.