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ANN ARBOR, Mich. — According to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining...

New York -- Five women in Wisconsin have filed suit against Wal-Mart Stores, claiming the retailer denied them and other female employees equal pay and equal opportunities, the Journal Sentinel reported. The suit, which also seeks class-action status,...

Crocs, shifts its multi-channel strategy focus to the consumer, investing in marketing and store operating analytics, feedback software, fully integrated consumer fulfillment and rolling out a new SAP ERP system.

A 1.8% decline in second quarter same store sales at AutoZone was attributed to a two week tax return processing delay by the Internal Revenue Service. The delay kept tax refunds out of the hand of AutoZone customers inclined to perform maintenance on...

Ann Arbor, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again,...

eBay is experiencing problems with its shipping-label printing function. Sellers reported the problem on the Ecommerce EKG systems board on February 22nd, and the problems continue. An eBay powerseller wrote to EcommerceBytes on February 25th, "I'm...

Walmart reported sales gains of 5 percent in fiscal 2013 from a year earlier, with U.S. President Bill Simon saying the company was seeing more traffic from customers visiting the grocery aisles. “Our grocery business continues to be a key traffic...

New Albany, Ohio-based Abercrombie & Fitch Co. will close 40 to 50 U.S. stores in 2013. The majority of the store closures will occur through natural lease expirations. The company also expects to open Abercrombie & Fitch flagship locations in Seoul and...

The national customer satisfaction benchmark gained 0.5 percent to 76.3 on a scale of zero to 100 for the fourth quarter of 2012, according to a report released today by the American Customer Satisfaction Index (ACSI). The rise comes from strong public...

Sprout has launched a new retail website that features a full range of products featuring the 24-hour preschool networks top brands. Operated by CafePress, ShopSprout.com offers apparel, accessories, plush, puzzles, DVDs and electronics accessories based...