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Francesca's names PetSmart, Spanx execs to board
April 19, 2013

Houston -- Francesca's Holdings Corp. said Friday it has appointed Laurie Ann Goldman and Joseph O'Leary to its board of directors, effective April 17. Goldman is CEO of shapewear brand Spanx. Earlier in her career, she held marketing positions at R.H....

57% of Showroomers Test Products, Then Head to Amazon
April 19, 2013

We've all felt that twinge of uncertainty when making a purchase online. It's cheaper, but we worry that by buying sight unseen, we won't receive exactly what we anticipated. That's why more shoppers, especially during the holiday season, are "showrooming." Showroomers experiment with products in-store then buy them online later for less money. The trend is hitting big retailers like Best Buy and Wal-Mart, as consumers use the brick-and-mortar stores to test-drive devices like smartphones and e-readers before buying from retailers like Amazon.com, where products are cheaper on average.

eBay Seller Sues Buyer Over Negative Feedback
April 19, 2013

Hell hath no fury like an eBay seller scorned. It's widely understood that buyer feedback is tantamount to a form of currency on eBay's marketplace, and that negative comments can deal a major blow to sellers. That concern has motivated an Ohio...

Retail Cameras Helped Hunt for Boston Marathon Bombers
April 19, 2013

By Richard Davies @daviesabc Follow on Twitter Apr 19, 2013 8:01am Morning Business Memo: Retailers? surveillance cameras might have been a big help to police as they searched this week for the Boston Marathon bombers. If they helped crack the case,...

Woman Sues CVS for $1M for Racist Receipt
April 19, 2013

A New Jersey woman of Korean descent is suing CVS for $1 million after claiming that a store employee used a racial Asian slur on her receipt. Hyun Lee, 37, of Egg Harbor, N.J., was picking up photos from a CVS, also in Egg Harbor, N.J., when she noticed that the cashier had identified her as "Ching Chong Lee" on her receipt. According to her attorney, Lee contacted CVS customer relations, but was apparently told by CVS in an email response that the employee would be "counseled and trained."

Ohio considering adding sales tax to online purchases
April 19, 2013

By Jackie Borchardt Columbus Bureau COLUMBUS ? Ohioans who turn to the Internet to buy big-ticket items such as TVs and jewelry and avoid paying sales tax may soon find the total price in their online cart to be about the same as they would pay in a...

Fomer Sports Authority president joins Hilco Trading division
April 18, 2013

New York -- Dick Lynch has joined the SD Retail Consulting division of Hilco Trading as SVP merchandising and strategy. In his new role, Lynch will be responsible for helping retailers create shareholder value through process, organization and...

Coach CEO Lew Frankfort on How to Reinvent a Brand
April 18, 2013

Coach was a $550 million business in 2000 when it went public and a $5 billion one a decade or so later. Now we're transforming it again into a lifestyle brand for women, with shoes, outerwear and capsule collections of tops and bottoms. A transformation has to be careful, nurtured. You have to understand what's distinctive about your brand and build on who you are. Consumers are smart โ€” if you try to be something you're not, they'll see you as an impostor. Modify your product first and build interest and loyalty into what's coming.

RadioShack expands senior management team
April 18, 2013

FORT WORTH โ€” RadioShack has named Jennifer Warren as its new SVP and CMO, and Michael DeFazio as its new SVP of store concepts. Warren's responsibilities will include leading all aspects of RadioShack's brand strategy, advertising, corporate...

Boston Struggles to Get Back to Business
April 18, 2013

A still-shocked Tarek Hassan described the scene in front of his two Tannery stores on Boylston Street Tuesday afternoon, one day after the deadly bomb attacks near the finish line of the Boston Marathon.  Hassan, who ran the race with Tannery store manager Andrew Hampshire, said he was still reeling from the incident. (He was about a half a mile away from finishing the 26.2-mile race when he heard the explosion.) "This seems like the next big thing after Sept. 11," Hassan said. "It gives us a flashback to what happened [then]."