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The Spring 2013 Restoration Hardware catalog has arrived and this is notable for just a few reasons. It's not one catalog, it's six. And it appears Restoration Hardware is rebranding itself RH, or so each catalog is labeled. At a total of 1,598 pages, the six books cover: Small Spaces; Objects of Curiosity; Tableware; Baby & Child; Outdoor & Garden; and Interiors.

Customers who have contacted customer service have elevated expectations of the brands with whom they do business — as well as continued frustrations. These are the conclusions we reached following  a recent survey conducted earlier this year to learn customers' attitudes about the kind of service they receive. Last month I pointed out that 42 percent of customers told us that they would rather stand in line at the DMV than contact customer service. This fact, as well as other key findings from the survey, are highlighted in the infographic below.

Gander Mountain, the nation’s largest retail network of stores for hunting, fishing, camping and marine products and accessories, is turning to Manhattan Associates to help it enable its omni-channel strategy. Gander will use Manhattan Associates'...

The growing popularity of Amazon.com's membership program, Amazon Prime, has sent shockwaves among rival retailers since debuting a few years ago. For $79 a year, Prime members receive unlimited two-day free shipping on eligible Amazon purchases (with no minimum order size), as well as access to Amazon's video-on-demand service, Amazon Instant. The rate of adoption of Amazon Prime, coupled with the growing reach of Amazon, has caused rivals to scramble to offer alternative programs and initiatives to stay competitive, fearing that Prime dramatically lowers members' shopping activity on non-Amazon websites.

Filed under: Investing Thermo Fisher Scientific snagged a sizable equipment contract from the Department of Defense Monday. In its daily list of contract award announcements, the DoD confirmed that it has reupped a fixed-price with...

Myron Ullman has another item on his to-do list as he tries to revive J.C. Penney: dealing with litigation alleging the department store chain didn't pay for store upgrades ordered by predecessor Ron Johnson. EMJ Corp., a general contractor based in Chattanooga, Tenn., has filed liens totaling $2.3 million and lawsuits against the retailer in three states, saying it refused to pay for work completed in September. R&R Packaging Inc. of Gravette, Ark., has a pending action claiming it's owed $4 million for installing wireless internet networks in J.C. Penney stores across the country last year.

Compared to the average European shopper, eBay UK buyers are three times more likely to purchase internationally, according to the company. Citing 2011 research from Flash Eurobarometer, eBay says only 7% of consumers across Europe buy from international...

Matthews, S.C. -- Family Dollar Stores said Monday that Charles S. Gibson, executive VP – supply chain, will leave the company to pursue other interests, effective April 30. “Charlie has overseen the growth and development of our supply chain network...

New York -- Columbia Sportswear Company has appointed Shawn Cox as senior VP of retail, a newly created position that will report directly to president and CEO Tim Boyle. In his new role, Cox, 49, will be responsible for leading the company’s...

Former Spice Girl's store to sell clothes for all women Victoria Beckham — former Spice Girl and wife to soccer star David Beckham — is planning to open her first retail shop in London. Beckham — who has been involved in the fashion world since 2004...