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February 25, 2016 at 10:51 am
Lands' End quickly backpedaled this week from an association with feminist Gloria Steinem after hearing complaints from customers and the publication of an article by a pro-life news agency. With customers taking to the company's Facebook page to voice objections centered on Steinem's support for abortion rights, Lands' End on Tuesday removed a feature on Steinem…
February 25, 2016 at 10:31 am
J.C. Penney is borrowing ideas from supermarkets and warehouse clubs as it launches its new marketing campaign. Penney means that literally. The company plans to sell some of its best basics for a penny, starting with items from its $1 billion Arizona brand. Some promotions will be buy one, get one for a penny, and…
February 25, 2016 at 10:11 am
What’s wrong at Kohl's? While the department store responded to a weak holiday quarter with a round of pink slips, the answer more likely lies with its shoppers. Using the consumer intelligence collected by Prosper Insights, this analysis reviews why the disappointing holiday season at Kohl’s wasn’t a surprise, as well as a broader trend…
February 24, 2016 at 11:04 am
Macy's is turning several stores into discount outlets. CEO Terry Lundgren told analysts on a conference call that the brand is planning to put Backstage stores in 15 existing retail locations this year. The stores will sell Macy's brands at steeply discounted prices — up to 80 percent off. This model copies highly successful brands like TJ Maxx…
February 24, 2016 at 10:52 am
Whole Foods and Instacart are taking their relationship to the next level. The $10 billion national grocery store chain is making an investment in the four-year-old delivery startup, according to multiple sources. The size of the deal couldn't be learned, but sources say it's essentially done, barring an unforeseen last-minute change of heart. The two companies have also…
February 24, 2016 at 10:37 am
On Monday, Samsung opened a new 40,000-square-foot store in New York’s Meatpacking District. Across the street from the High Line and a block away from the Whitney Museum of American Art, it’s a prime piece of retail space. But one pursuit "the flagship" isn't focused on, says Zach Overton, its general manager, is retail. Yes, you…
February 23, 2016 at 11:57 am
Millennials are having a party, but it seems the invitations for most teen retailers never hit their mailboxes. Perhaps that's because such invites would've been issued via mobile phone. At a time when younger generations are spending upward of 80 hours a month on their mobile devices, several apparel brands are missing out on a commerce…
February 23, 2016 at 11:49 am
Starbucks has one of the most successful loyalty programs in the world of retail and restaurants, with over 11 million active members. But the coffee chain is overhauling its “Starbucks Rewards” program in part to fix a problem that's bedeviled it for years: slow service at the cash register. Under the current program, Starbucks awards members one…
February 23, 2016 at 11:33 am
Wal-Mart has consistently earned a low opinion from consumers, but CEO Doug McMillon has vowed to improve the retailer's standing with customers. So how's that working out? Not great, at least not yet. The world's largest retailer slipped two points in the latest American Customer Satisfaction Index (ACSI), holding fast to its last-place ranking among department and…
February 23, 2016 at 11:27 am
Even without a Prime membership, Amazon always offered free (and slow) shipping for orders over a certain minimum. For the longest time, that minimum was $25, but in 2013, the company raised it to $35. In its latest move to push its $99 per year Prime membership with free two-day shipping, the company has now quietly…
