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Bad news, Charlie. You’ve got a one-in-three chance of never hearing back from Whiz-Bang. If you merely want acknowledgment that your email was received, your odds are even worse. Companies are failing at one of the most-used forms of service, email, and it's sending their customers away. One in three organizations do not respond to customer…

Sometimes engaging on social platforms is its own reward, but eBay is counting on a financial reward to give users an incentive to promote products on its marketplace. Last month, it launched eBay Social in Mexico to reward users for sharing product reviews and "collections" with followers on Facebook and Twitter. eBay users in Mexico must…

Shopping at Target will not be the same a year from now. It will be easier, less frustrating and more convenient, executives said a meeting with analysts Wednesday. Starting a shopping trip through Target's app or online and finishing it in-store will become more seamless, with text notifications when online orders for in-store pickup are ready…

Rue Now is a 24/7 fashion feed that compliments Rue La La’s daily shopping boutiques. The platform gives members access to the most inspirational fashion and lifestyle news. Rue La La intends to further engage its current users that, on average, visit the website over two times a week.

Samsonite International SA, the world’s largest branded-luggage maker, is nearing an acquisition of luxury luggage maker Tumi Holdings Inc., and a deal could be announced as soon as this week, The Wall Street Journal reported, citing unnamed people familiar with the matter. Exact terms of a deal couldn’t be learned, but South Plainfield, New Jersey-based Tumi…

The new owner of Mills Fleet Farm has named a former Wal-Mart executive as CEO of the outdoors-goods retailer. The new Mills CEO, Duncan Mac Naughton, was chief merchandising and marketing officer at Wal-Mart until November 2014, when he left in a top-management shuffle after five years with the national discounter. Family-owned Mills Fleet Farm announced in…

Englewood, Colo.-based Sports Authority early Wednesday morning filed for Chapter 11 bankruptcy, hoping to reorganize its operations and reduce its $1.1 billion debt, according to court documents and an interview with CEO Michael Foss. The filing in U.S. Bankruptcy Court in Delaware was expected. In a statement issued in conjunction with the filings, the company said it…

Midwest retailer Meijer Inc. plans to invest more than $400 million in new and remodeled stores this year. Grand Rapids, Mich.-based Meijer announced Wednesday that the investment includes construction of nine new Meijer supercenters and 32 remodeling projects.

Macy's, which retired the Marshall Field's name a decade ago, will keep the rights to the beloved Chicago brand as part of a court settlement reached with a California man planning to monetize the retailer's dormant monikers. The department-store operator had filed a federal trademark infringement suit in the Northern District of California against Strategic Marks,…

Many CEOs who write memos to their employees — even in tough times — hide behind euphemistic lingo. They cram their missives full of so many inscrutable "initiatives" and MBA-approved phrases that any real sense of urgency gets lost in the shuffle. Gary Friedman is apparently not one of those CEOs. He likes to cut through…