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Compuware announced the top retail web and mobile site performers for Cyber Monday based on the Compuware Performance Index. Compuware's analysis found that despite months of preparation by retailers, performance satisfaction for the top 50 retailers was down more than 12 percent on Cyber Monday from nonholiday baseline levels.

Mobile commerce sales at American Eagle Outfitters have more than tripled since last year, and the retailer is gaining added value by using mobility to strategically support its other channels, including its brick-and-mortar stores. "Our new AE app adds greater functionality and importantly drives customers to the stores with rewards tied to in-store activities," said American Eagle CEO James O'Donnell during a recent conference call discussing the retailer's Q3 financial results. "The shopkick rewards app is a great example and has generated positive traffic and transaction growth." The mobile app allows customers to "easily place online orders, put outfits

Warrendale, Pa. -- Rue21 Inc. reported Wednesday that its third-quarter profit surged 22% to $8.7 million, from $7.1 million a year earlier, as the apparel retailer opened dozens of new stores during the period. Revenue climbed 19% to $194.8 million, but missed Wall Street’s expected $197.3 million in revenue. The company opened 30 stores during the quarter and expanded eight into its "Rue21 etc!" format.

CARTERSVILLE, Ga. -- A Wal-Mart Stores Inc. spokeswoman says the retailer will pay for any valid medical expenses for customers harmed as a result of syringes found in clothing at one of its north Georgia stores. Wal-Mart spokeswoman Dianna Gee tells The Atlanta Journal-Constitution (http://bit.ly/sVXJQ2) that company officials believe the syringe scare is isolated to its Cartersville store. Authorities say syringes have been found in clothing sold at the Walmart in Cartersville four times in recent days. Bartow County sheriff's Sgt. Jonathan Rogers says that in two of the cases, hypodermic needles have pierced the skin of customers, who

Retail same-store sales slowed to 3.3 percent growth in November, according to Kantar Retail. The results were challenged by relatively strong 2010 numbers and weaker performance outside of Black Friday. The sales-weighted composite was weaker than the 3.9 percent same-store sales gain last month and the 5.6 percent gain in November 2010. Tandy Leather factory posted the biggest increase in same-store sales at 13 percent, followed by Saks at 9.3 percent and Costco at 9 percent. The biggest decliner was Kohl's with a decrease of 6.2 percent, according to Kantar Retail. Retail sales growth into the holidays is reflecting

J.C. Penney is blaming its decision to open later than some competitors on Black Friday as a factor in the chain's same-store sales decline in November. According to a statement by the company, its same-store numbers were tracking ahead of the prior year leading up to the holiday weekend. But "its decision to respect Thanksgiving Day for families and open at 4 a.m. on Friday, as it had in prior years, adversely impacted Black Friday sales. Sales remained soft in-store throughout the holiday weekend." The retailer's online sales fared better with site traffic up 12 percent for the holiday

Google+ will allow multiple admins to manage a brand page “before 2012,” according to a Google marketing strategist. Currently, brand pages are tied to one admin account that has total control over the page and profile. This has been a point of frustration for social media managers who have multiple team members updating their company social profiles.

Knotice, a provider of direct digital marketing software and services, announced the release of its Mobile Email Opens Report: First Half 2011, featuring valuable data on the percentage of email opens and click activity via mobile device across 11 industry segments, including retail, hospitality, telecommunications, health care and more.

A new Victoria's Secret mobile ad campaign focused on driving application downloads is actually a move on the part of the brand to increase and cultivate loyalists. The company is running the mobile ads within Pandora.