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Last week, a Macy's employee spotted a transgender woman going into the women's dressing room and decided to stop her and inform her that she wasn't really a woman. Macy's promptly fired the employee, but now she's has enlisted the help of a hatemongering conservative organization and is claiming that Macy's discriminated against her religious beliefs by denying her the right to harass whichever customer she chooses.

Newark/element 14, a cross-channel retailer of electronic components, has leveraged LivePerson's LP Marketer website personalization tool to help it realize significant gains in conversion rate and average order value. Check out the video to find out how.

Teen retailer Pacific Sunwear, hoping for a financial turnaround after a three-year slump, said it plans to close as many as 200 of its weaker-performing stores around the country.

Oriental Trading Company, a direct retailer of value-priced party supplies, arts, crafts, toys and novelties, has introduced new digital catalogs that busy consumers may access via their iPads.

A day after Amazon announced that it would give shoppers up to $15 for using its Price Check app in a brick-and-mortar store and buying that item from Amazon afterward, prominent retail groups are lashing out at the e-commerce giant.

Understanding there are times their gift may not be the biggest hit, more gift-givers are offering their loved ones the option to return their gift guilt-free. According to the National Retail Federation’s 2011 Holiday Returns Survey, 61.9 percent of holiday shoppers say they provide a gift receipt most or some of the time, the highest percent in the survey’s history.

Direct mail catalog retailers will be the next sector to face a flurry of financial restructurings and bankruptcies if they are not able to modernize their business models for e-commerce, according to attorneys and turnaround management consultants. You must register and login to continue reading. Click here to register (it's free), or login: Username: Password:

Free App for iPad and Android Extends Print Catalogs to Tablets Google Catalogs on iPad Recognizing that adapting to change is key to success in the toy industry, multichannel toy retailer Fat Brain Toys' latest adaptation puts it on the leading edge of digital commerce. With the launch of its holiday toy catalog on Google Catalogs, Fat Brain Toys hopes to bring even more awareness to its unique collection of toys, games & gifts. The free Google Catalogs app, launched in August of 2011, allows Apple iPad and Android tablet users the ability to shop a diverse assortment of

Finding the right purse can be a challenge. Fortunately for Sarah Segal, her friend Stedman was by her side when she recently browsed for a new bag. Stedman, the seasoned shopper who sniffed out the deal, is a 7-year-old beagle.