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A former Apple Retail Genius has fired a departing salvo to Apple CEO Tim Cook in the form of an email outlining many internal developments at Apple Retail stores and the employee’s dissatisfaction with those developments. The email provides a rare glimpse into the inner workings of Apple Retail and reveals a culture that is frustrated with the direction in which Apple Retail is heading.
Lowe's rarely grows through acquisition, but the retailer made an exception with its recent purchase of ATG Stores, an online retailer that offers 3.5 million SKUs through 500-plus websites. In contrast, Lowe's e-commerce site currently offers approximately 220,000 SKUs. Terms of the purchase were not disclosed. Allied Trade Group (ATG Stores) began as an online retailer in 1999 with the launch of its first website, LightingUniverse.com. Today, the retailer's 18 category divisions include appliances, home furnishings, cooking and dining, pet products, sporting goods, apparel, party supplies, luggage and automotive. In addition to its online sites, ATG operates two brick-and-mortar
eBizcuss, the largest Apple reseller in France, has sued Apple alleging that the company competes unfairly by favoring its own retail stores with new product inventory and by undercutting proposals to small businesses.
Friction, a newly opened surf and skate shop in Florida is banking on technology to outsell its competitors, particularly its online ones. The store has outfitted its staff with iPads equipped with Apple's FaceTime, a video calling software application for supported mobile devices, to connect online shoppers with in-store reps.
Filene's Basement's has officially closed. A Security guard hired after the news of bankruptcy broke shared a few of his most memorable experiences over the past two months." Some women have cried at the thought of Filene's closing," he said. "One guy tried to steal $600 worth of ladies' clothing, swearing it was for his mother. And another woman bought 30 wedding dresses one day. She came back the next day and brought 35 more."
Lowe’s has acquired ATG Stores, an online retailer of home improvement and lifestyle products based in Kirkland, Wash. According to Lowe’s, the transaction will add depth and expertise to its online business.
Buying toys for kids is great. You know what's not? Putting them together. Which is exactly why Alisa Speller paid Toys"R"Us an extra $15 on top of the $128 she already spent to put together the Radio Flyer Pathfinder Wagon she bought for her 1-year-old daughter, Skyla Price. Thing is, though, when Alisa took Skyla out for a spin in the Bronx, a wheel popped off.
Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011. According to ForeSee’s annual Holiday E-Retail Satisfaction Index, Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies. Of the retailers measured in the survey, Gap.com and Overstock.com posted the largest declines in satisfaction, with Gap down 6% to 73 and Overstock down 5% to 72. Other laggards included buy.com and websites run
Popular Green Bay Packers jerseys are going to be scarce over the next three months. Then they're going to be more expensive. The NFL's decision to change suppliers from Reebok to Nike, combined with the Packers' nationwide popularity, is depleting inventories of merchandise, especially jerseys.
A Milwakee court has ruled in favor of Harley-Davidson in protecting the brand from the manufacture and sale of unauthorized merchandise through unauthorized distribution channels.
