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Employees with specialized skills that can help web retailers continue to drive higher customer retention rates and repeat business will be in big demand in 2012 and beyond, says one e-commerce recruiting specialist.

HUNTERSVILLE, NC -- IRWIN® Tools, a world-class manufacturer of a broad line of professional hand tools and power tool accessories, recently extended its online services for Spanish-speaking tradesmen with http://es.irwin.com - a full-service Spanish-language resource with easy access to IRWIN's product information, promotions and retail channels, along with customer service. Setting a new industry benchmark in the U.S., the Spanish-language Web site also includes IRWIN's full line catalog, product reference guides and product manuals for IRWIN's user-preferred brands such as VISE-GRIP® pliers and locking tools, MARATHON® circular saw blades, QUICK-GRIP® clamping tools, SPEEDBOR® wood drilling bits, STRAIT-LINE® marking tools,

Columbus, Ohio -- Express has announced changes to its board of directors. Michael Archbold, president and COO of Vitamin Shoppe, has been appointed to the board as a class I director, effective Jan. 3. Archbold joined Vitamin Shoppe in 2007 as CFO and COO. He was promoted to president in 2011. Previously, he was executive VP, CFO and chief administrative officer of Saks Fifth Avenue. Archbold will also serve on the company's audit committee, replacing Stefan Kaluzny, co-founder of Sycamore Partners, who resigned in late 2011. His appointment brings Express back into compliance with the New York Stock Exchange's

According to a new survey, merchants that have had positive experiences working with daily-deal providers like Groupon aren't flocking back to those services to sign up for more. What does that say about the daily-deal model? To investors, it suggests that it simply isn't sustainable, judging from the pummeling Groupon shares took on Jan. 3.

(BUSINESS WIRE) --Macy's, Inc. (NYSE:M) today announced a series of store openings and closings as part of the company's normal-course process to selectively prune underperforming locations while also opening new ones to fill gaps in local markets and...

Google’s +1 button is reportedly more popular than Twitter and Facebook’s "Like" button, at least amongst retailers. When it comes to social plug-ins, Google+ is already embedded on more retail websites than Facebook or Twitter.

With Europeans and Asians buying fewer $65,000 diamond necklaces and $10,000 amethyst earrings, Tiffany & Co. may be in for a less-than-glittering 2012, as no U.S. luxury merchant is more exposed internationally. The world's second largest jeweler generates almost half its sales outside of the Americas, up from 38 percent in 2006, according to data compiled by Bloomberg.

Preppy retailer Ralph Lauren moved, closed and opened so many times this year that Racked had to make a map to keep up. In the end, seven different locations were affected, making Ralph the retail conquistador of the year. Fitting for a guy who's partly famous for his safari gear.

In a hiring campaign for an Ikea megastore in Australia, agency The Monkeys decided to focus on the retailer's customers and came up with an idea which cleverly suited the brand. Pieces of paper resembling its standard assembly instructions but with “career instructions” to “assemble your future” were inserted into the packaging of flat-pack products sold at nearby locations.

Reston, Va. -- Consumers spent some $35.3 online from Nov. 1 through Dec. 26, up 15% from last year, according to ComScore Inc. “Holiday e-commerce spending has remained strong throughout the season, and we have now reached a record $35 billion in U.S. online sales for the season-to-date," said comScore chairman Gian Fulgoni. "We can now say with certainty that the $1.25 billion spent on Cyber Monday will rank it as the heaviest online spending day of the season for the second consecutive year, but we should also note that it was accompanied by nine other billion dollar spending