aggregatedcontent

A new study by MarketTools shows that providing a good customer experience, bolstered by good customer service, is crucial for retailers both online and at the store. According to the study, 60 percent of consumers said they shop more often at certain online sites because of a good shopping experience marked by good customer service.

City of Industry, Calif. -- Hot Topic reported Wednesday that same-store sales for the nine-week holiday shopping period of November and December edged up 1.2%. The company upped its fourth quarter guidance based on the results. In related news, Hot Topic has named Cindy Levitt as VP, general merchandise manager, effective Jan. 16.

"December same-store sales results were in line with expectations," stated John Cato The Company closed 12 stores during December.� As of December 31, 2011 The Cato Corporation is a leading specialty retailer of value-priced fashion apparel and accessories operating three concepts, "Cato", "Versona" and "It's Fashion".� The Company's Cato stores offer exclusive merchandise with fashion and quality comparable to mall specialty stores at low prices every day.� Versona is a unique fashion destination offering accessories and apparel including jewelry, handbags and shoes at exceptional prices every day.� It's Fashion offers fashion with a focus on the latest trendy styles

Company raises guidance, doubles dividend and increases share repurchase authorization based on strong sales, earnings and cash flow CINCINNATI, Jan 05, 2012 (BUSINESS WIRE) --Macy's, Inc. (NYSE:M) today reported total sales of $4.925 billion for the five...

The online population has evolved sufficiently to no longer be dazzled by a website or any other kind of platform. In a tech-savvy world where social media networks have turned communication across the globe near instant, online interaction is subject to the same nuances that the offline world has experienced for centuries.

PHILADELPHIA, Jan. 5, 2012 /PRNewswire/ -- Destination Maternity Corporation (Nasdaq: DEST), the world's leading maternity apparel retailer, today reported sales and provided updated earnings guidance for the first quarter of fiscal 2012 ended December 31, 2011. Net sales for the first quarter of fiscal 2012 increased 0.7% to $136.4 million from $135.4 million reported for the first quarter of fiscal 2011. Comparable sales (which include Internet sales) decreased 4.1% versus a comparable sales increase of 2.1% for the first quarter of fiscal 2011. The increase in total reported sales for the first quarter of fiscal 2012 compared

Barnes & Noble has put Sterling Publishing up for sale nearly a decade after it bought the publishing house. The move was another sign that Barnes & Noble, the nation's largest bookstore chain, has intensified its focus on the digital side of the book business by shedding other assets.

Framingham, Mass. -- The TJX Cos. announced Wednesday several senior management shifts, including moving current Marmaxx Group head Michael MacMillan to the company’s European division. MacMillan, who has been in charge of the company’s largest division comprised of T.J. Maxx and Marshalls, will now be senior executive VP of TJX Europe. MacMillan replaces Paul Sweetenham, who recently resigned. The current president of HomeGoods, Richard Sherr, will return to Marmaxx Group as senior executive VP. The company said that Ernie Herrman will continue as TJX president, a title he assumed in February 2011, and will continue to report to Carol

HOFFMAN ESTATES, Ill. – Sears Holdings Corp. has moved to reverse its declining performance by hiring Ron Boire, the former president and chief executive officer of Brookstone Inc., as executive vice president, chief merchandising officer and president, Sears and Kmart formats. In this role, Boire will be responsible for merchandising and for both Sears- and Kmart-bannered stores. The appointment comes close on the heels of management’s decision to shutter as many as 120 Sears and Kmart locations following striking declines in comparable-store sales at both chains during the eight weeks prior to Christmas. Comp-store results at Kmart fell 4.4%

Ikea hosted a sleepover at its Essex, U.K. store, giving customers and fans the opportunity to spend the night inside its signature furniture warehouse. The event was inspired by a Facebook group called ”I wanna have a sleepover in Ikea.” Nearly 100,000 people have joined the group and Ikea granted 100 lucky winners their wish.