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SHARE: Email Print LinkedIn Facebook Twitter Outdoor equipment company REI is revamping its packaging to reduce the amount of materials used to yield a lower environmental impact. REI plans to do this by reducing overall REI-brand packaging by 25 percent by the end of 2013. According to a report by Heritage Pioneer, a sustainable packaging solutions provider, REI is making great strides toward its goal. It has: The company also plans to eliminate all plastic laminates, use lighter paperboard stock, and redesign shipping cartons for greater efficiency and reuse.

After more than two years of investigation, CVS Caremark agreed to pay $5 million to settle charges by the Federal Trade Commission that the company had misrepresented the price of certain prescription drugs in one of its Medicare drug plans, causing many older consumers to pay significantly higher prices than advertised.

Customer experience analytics company ForeSee recently released data on which e-commerce companies had the most customer satisfaction in 2011. Amazon and Apple proved to be among the winners, with Netflix falling last year in terms of sentiment.

The number of Americans applying for first-time jobless benefits rose, reversing a recent decline, and retail sales rose at the weakest pace in seven months, the government said.

There's a new rhetorical question on the rise: If a company runs a Groupon that completely decimates that business, whose fault is it? It's becoming a more common occurrence — the most recent before this week was Drew's Eatery on Montrose, when owner Drew Baker fired off a pointed missive blaming deal sites for doing his business in.

Delivering exceptional customer experiences is essential for any organization that wants to grow and sustain competitive differentiation in today's market. The annual Customer Experience Impact Report found that 86 percent of U.S. adults will pay more for a better customer experience.

Eastern Mountain Sports' four-store pilot of the VeriFone GlobalBay iPad retailing solution will be followed by a chainwide rollout later this year. The outdoor and sporting goods retailer operates 65 stores from Maine to Virginia. "The VeriFone GlobalBay App is central to our continued efforts to provide the best customer experience in the industry," said EMS CEO Will Manzer in a statement. "This solution provides us with the flexibility to deliver the right product and activity content where it's needed – while working with customers." The VeriFone GlobalBay platform is a Software-as-a-Service offering enabling mobile retail software for associate-consumer

Indigo Books & Music Inc. announced the completion of the sale of all outstanding shares of Kobo Inc. (Kobo) to Rakuten, Inc. (Rakuten) for USD315 Million following the satisfaction of all closing conditions, including approval under the Investment Canada Act. Based on its fully diluted interest in Kobo, Indigo received USD146 Million from the proceeds of the sale.

Atlanta -- Home Depot Inc. said Thursday that its spring hiring numbers match last year’s, with plans to bring on 70,000 seasonal workers for the spring season. Last year, about half of the seasonal workers were hired permanently as cashiers, sales, lot and garden staffers.

Dillard's announced today that it will make a significant contribution of more than $1.6 million to local Chapters of Ronald McDonald House CharitiesThis donation was made possible through the sale of Dillard's exclusive Southern Living Christmas Cookbook. For the fourth time, Dillard's offered a special custom edition of the Southern Living Christmas Cookbook to benefit RMHC.