8 Tips to Improve Call-Center Productivity

I visit at least one catalog company each week as part of my job. I always ask for the tour — it’s my favorite part of the visit. More often than not, I’m shocked at the overall state of many companies’ call centers. Some offices are downright slovenly, and the average customer service rep couldn’t care less about his job or the company. The employee time clock mentality prevails. Business owners and managers too often complain, if not openly joke, about how difficult it is to find good people for call-center work at $10/hour. I often find myself standing there trying to be polite, but wanting to scream.