Claire's, once a staple for mall-going tweens and teens, filed for bankruptcy for the second time in seven years on Wednesday, multiple news outlets reported. The company faces about $500 million in debt. CEO Chris Cramer called the decision difficult but necessary in a statement. "Increased competition, consumer spending trends and the ongoing shift away…

Retailers today face relentless pressure to meet rising customer expectations while managing shrinking margins. In this environment, the contact center is a strategic engine for brand differentiation and loyalty where every interaction is compared with the customer’s last best conversation. And the key to unlocking its full potential lies in how retailers harness contact center…

Ongoing talks (and deadline extensions) surrounding TikTok's potential U.S. ban continue to keep people on edge. Instagram revealed plans to create a separate app for its popular Reels feature. And Google is now indexing Instagram posts, like Reels or videos, that are relevant to a user's search query. In short, short-form content's influence can't be…

French fashion giant Chanel is the latest company to suffer a data breach in an ongoing wave of Salesforce data theft attacks. Chanel says the breach was first detected on July 25 after threat actors gained access to a Chanel database hosted at a third-party service provider, as first reported by WWD. The breach only…

CPG brands are losing loyalty at a time when they need it most. In a new era marked by slow economic growth and rising prices, a recent survey of 400 U.S. consumers reveals how tightening budgets are reshaping brand loyalty. As loyalty frays, consumers are driven less by emotional brand attachment and more by value,…