Embattled discount chain Dollar Tree announced its CEO and chairman, Rick Dreiling, had stepped down on Sunday. Dreiling, who joined Dollar Tree as executive chairman in March 2022, said he is leaving for personal reasons. “With my health presenting some new challenges over the past two months, the time is right for me to step…

The holiday season is quickly approaching, which means retailers need to be ready for the associated increase in customer purchases. According to the National Retail Federation, holiday retail sales are expected to see a 3.5 percent bump this year over last year, reaching between $979.5 billion and $989 billion. Whether a customer shops online or…

We’ve all been there as consumers — you stop by the store to pick up three ingredients for dinner, but discover one isn’t on the shelf. You may ask customer service whether there are extras in the back, but because most retailers take a just-in-time approach to inventory management, you’re likely out of luck. Retailers…

Brand loyalty isn't the be-all and end-all of e-commerce success. In today's digital marketplace, product content often clinches the sale. According to 1WorldSync’s 2023 Product Content Benchmark Report, 84 percent of online shoppers prioritize detailed product information over recognizable brand names. Overwhelmed with infinite options, consumers demand certainty before they commit. Artificial intelligence has burst…

During the opening keynote at Total Retail Tech, Christopher Thomas-Moore (CTM), senior vice president and chief digital officer at Domino's, spoke about the digital transformation the pizza chain has embarked on. CTM shared how Domino's commitment to innovation, customer focus, and data-driven strategies has propelled the brand to new heights. In this clip from CTM's…