A Chat With Harvey Dean, president/CEO, Pitsco

CS: Have you had any mentors that you credit with your success in business?
Dean: Probably the best one was the owner of a hardware store where I worked during college. The owner, he was adamant about service. People would come into that old hardware store, and if they had a clock they had bought 20 years prior that needed a replacement screw, he’d get it. He would type out a letter on an old-fashioned typewriter, send it to the manufacturer, and he would get them that screw. I’ve always been impacted by that. And he could charge a higher price for his products because he would get that screw for you. Mr. Hanes was a long-time influence on me, just by the way he treated customers. I still have a passion for that.