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Cabela's social media response plan was a mess: Someone posts a complaint, the social media manager takes a screenshot, emails it to the customer care team, the customer care team tries to find the customer in its database (and most often they don't), then 72 hours later the social media manager responds. That social customer service system left two-thirds of Cabela's customers’ posts unanswered and a lot of people unhappy. Cabela's wasn't just dropping the ball on customer complaints, it was also missing big opportunities to build relationships.

Google may be stocking its war chest to compete with Apple in mobile payments. The internet giant is reportedly in talks to acquire Softcard, a company that helps people to pay for things using their mobile devices, according to reports by TechCrunch and The Wall Street Journal. The deal for the payments company — a joint venture between carriers AT&T, Verizon and T-Mobile — is said to be for less than $100 million. Both Google and Softcard declined to comment on the possible sale. 

eBay said it lost millions of dollars in ad revenue, according to The Australian. The newspaper said eBay filed a lawsuit against its former manager of ad operations and two of his associates. eBay alleges that the manager set up companies and appointed them to sell advertising space on eBay's site and in its email newsletters. "eBay claims they wrongfully profited by telling eBay they had sold the inventory at a particular rate while actually selling it for more, and pocketing the difference," the newspaper wrote.

Sophia Amoruso, the renegade fashion authority, "#GIRLBOSS" author and founder of millennial fashion brand Nasty Gal, explained in a YouTube video why she's stepping down as CEO at Nasty Gal and promoting retail guru Sheree Waterson in her place. In her blog, Amoruso said the following: "I've found someone, who I've worked with for a year, who I am really excited to put in the role of CEO." 

Wet Seal filed for bankruptcy protection late on Thursday, a week after the struggling apparel retailer laid off 3,700 employees and closed 338 stores. The company listed assets of $10 million to $50 million and liabilities of $100 million to $50 million, according to the filing. Wet Seal, which reported slowing year-over-year sales growth for the past five quarters, warned last month that it may seek to restructure under provisions of the U.S. Bankruptcy Code if it fails to address liquidity in the near term.

The U.S. Postal Service will raise rates in April for some market-dominant services based on a Consumer Price Index (CPI) cap authority of 1.966 percent. If the Postal Regulatory Commission (PRC) approves it, the rate changes will go into effect on April 26. The filing doesn't affect Postal Service Shipping products and services. 

Target has company when it comes to its Canadian troubles. Target's Thursday announcement of defeat in Canada may be one of the largest retreats from the country by a U.S. retailer, impacting 133 stores and more than 17,000 employees. But the news follows other major U.S. retail chains that have had trouble across the northern border and abroad.

Target is calling it quits in Canada. The Minneapolis-based retailer announced this morning that it will shutter its 133 stores north of the border after a challenging two years with its first international expansion outside the U.S. Its Canadian operations have been plagued with problems from the start amid issues such as keeping shelves stocked and perceptions that its prices were too high. While Target initially hoped to begin turning a profit in Canada by the end of 2013, instead it has racked up about $1.6 billion in losses to date.

Electronics retailer RadioShack is preparing to file for bankruptcy protection by next month, The Wall Street Journal reported citing people familiar with the matter. Texas-based Radioshack is in talks with a private-equity firm that could buy its assets out of bankruptcy, the Journal reported, citing sources. The talks may not produce a deal, and RadioShack may opt for other debt-restructuring options that don't include a sale, the Journal said.

Staples didn't have a great year, so Chairman and CEO Ron Sargent won't accept a $31,000 base pay raise the board of directors had previously approved. The company announced that Sargent wouldn't accept the 2.5 percent pay increase, along with several noteworthy governance moves, including the appointment of an independent chair when Sargent retires.